Paragon Surfboards offers doorstep shipping to all 50 states within the US. Our goal is to get you in the water as soon as possible, so we make every effort to ship your surfboard both quickly and safely. We do not offer international shipping at this time.
Transit Times And Costs
We process and ship orders Monday – Saturday (excluding holidays). The chart below details the estimated transit times and costs for the various US shipping zones. Please add an additional $50 in shipping if you are ordering a Stand Up Paddle Board.
Western US: 1-3 days / $115*
Central US: 3-5 days / $130*
Eastern US: 5-7 days / $130*
Hawaii: 7-10 days / $200*
*add $50 if you are ordering an SUP
Once your order has been received and processed, we will email you an invoice along with a tracking number for your package. You can check the shipment status of your order at anytime by simply clicking on the tracking link in your email.
Shipping And Damage Claims
In the rare event that your shipment box arrives and is clearly/visually damaged, please refuse to accept the shipment. Simply write “refused due to damage” on the shipping receipt and give it back to the shipping company. Please notify Paragon Surfboards email@example.com within 24 hours and we will ship you a replacement surfboard. Please understand that it will take an additional 3-10 days to receive your replacement surfboard.
In the event that you discover concealed damage to your surfboard after opening your shipment box, please follow one of the two options listed below.
Option 1: Request Compensation – If you feel the damage is something that you can live with or easily repair, please accept the delivery and contact us within 24 hours. We will ask that you email us the details along with a clear picture of the claimed defect to firstname.lastname@example.org within 3 days of the original purchase date and prior to use. We will respond within 7 days with a refund proposal to compensate you fairly for the damage.
Option 2: Request a Replacement – If you are unsatisfied and desire a replacement, please contact us within 24 hours. We will ask that you email us the details along with a clear picture of the claimed defect to email@example.com within 3 days of the original purchase date and prior to use. If we deem the surfboard to be damaged, we will arrange to have the damaged board returned to us. We will also provide you with a replacement surfboard minus the charges for shipping.